EveryAction is a software-as-a-service business, delivering web-based applications and services to progressive non-profits and Democratic candidates. The EveryAction IT team is expanding, and seeking a Systems Engineer in our Somerville office, who will design and build new systems, provide cloud, colocation and on-premise infrastructure support, develop and update systems documentation, and collaborate with our distributed IT team.
The Systems Engineer will plan, implement and maintain hardware, software and services in support of our corporate and customer-facing applications. Because we're delivering software through a mix of growing and evolving applications, familiarity with the software development lifecycle is extremely helpful.
Like most IT teams, we handle a mixture of break/fix and project work. This position will focus on production, internet-facing systems. We expect the Systems Engineer to spend about half of their time on projects, and about half on triage and troubleshooting. Systems Engineer candidates should be comfortable interacting with staff at all levels of technical expertise. Because our team is fairly small and flat, all IT staff provide some end-user technical support.
Candidates should have the ability to research, recommend, plan and deploy systems, solve problems independently, and work well on cross-functional teams.
At least 4 years of professional IT experience
At least 2 years in production, internet-facing-system support, involving
Windows Server operating systems
Web, email, and database application servers
On-premise network, server and storage infrastructure management
Thorough understanding of IP networking
IP routing, addressing, and major protocols like SMTP, HTTP, DNS, and ICMP
Understanding of enterprise IT operations concepts and best practices
Configuration Management, Change Control, Redundancy, Security, Monitoring, Logging, Risk, Performance, Automation
Excellent written and oral communication skills
Strong attention to detail, with solid organizational and time management skills
Helpful but not essential experience
IIS and SQL Server
Modern Linux operating systems
Microsoft Azure and Amazon Web Services cloud computing operations
VLANs and switch management
VMWare server virtualization products
Storage Area Networking
Source control, change management and ticket-tracking systems
Scripting languages (PowerShell, Windows batch file, VBScript, Bash, etc.)
Project planning and Agile methodologies
Progressive political campaigns and/or issue advocacy organizations
This is a full-time position located in our Boston office.
Because we work with a variety of hardware devices, some quite large, candidates should be able to lift 50 lbs.
To support a range of multi-user systems, occasional planned work will be required outside of regular business hours, to minimize business impact.
We maintain off-hours coverage for critical systems with an on-call rotation, in one-week shifts, to address issues outside of normal business hours. New staff typically join this rotation after 5 or 6 months.
The request for a cover letter is a real request. Please include a cover letter with your application.