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Client Services Specialist

NGP VAN is a customer-focused, technology solutions organization that is determined to help Democrats and their allies succeed. We’re currently looking for a Client Services Specialist to help live and breathe our mission. This opening would be in our Washington, DC office and would be primarily focused on our compliance and fundraising efforts. 

Responsibilities

As a member of our client services team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations using our software. Not only will you be supporting our clients with your exceptional customer-service skills, but you’ll also be conducting web-based customer training; getting new customers up and running with our software; documenting easy to use solutions in our knowledge-base repository and writing how-to-guides for our software. Even though this is an entry-level position, it is not for the faint at heart when it comes to dedication, team work and collaboration.

Required Knowledge, Skills, and Abilities

  • Effective oral and written communication skills.
  • Previous experience teaching or training, including activities such as mentoring, tutoring and/or computer support.
  • Demonstrated and passionate interest in Democratic politics and ideals.  
  • Professional phone manner and undying patience.
  • Proven ability to self-motivate and demonstrated work ethic.
  • Critical thinking, logical problem solving ability, and a willingness to learn.
  • Proven ability to organize, prioritize and complete diverse projects; strong attention to detail and accuracy.
  • Some familiarity with MS Access, MS SQL Server, writing SQL queries or HTML a bonus.
  • Previous experience using NGPVAN MyNGP or Votebuilder in a campaign setting. 
  • Fundraising, Digital or Compliance experience on a campaign or with a non-profit.  

About NGP VAN

NGP VAN is a leading provider of campaign software and technology services to Democrats and their allies. We work hard to help our clients with innovative technologies and strategies, and to develop rewarding careers for our staff. NGP VAN has a fun and relaxed company culture, including team building on a softball field and enjoying biennial company retreats. We also have a strong benefits package that includes company-paid health care and dental insurance, a 401(k) plan, parental leave, free snacks, sodas, chocolate and casual Friday every day. We take pride in being a progressive and diverse workplace. You can learn more about our 20 years of growth and success at http://www.ngpvan.com/about-us.

To Apply

Please send your resume and cover letter to jobs@ngpvan.com with the words "Client Services Specialist" in the subject line.

NGP VAN believes a diverse, inclusive staff makes us a stronger company and better partner for our clients.  Two of our founders are a gay couple.  We’re committed to hiring people of all races, ethnicities, ages, sex, genders, sexual orientation or gender identities, marital status, religions, and disabilities.  Women, people of color, LGBTQ individuals, and members of other minority or marginalized groups are encouraged to apply.

 

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