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Client Services Specialist for NGP

NGP VAN is a customer-focused, technology solutions organization that is determined to help Democrats and their allies succeed. We’re currently looking for a Client Services Specialist to help live and breathe our mission. This opening would be in our Washington, DC office and would be primarily focused on our compliance, fundraising, and digital efforts. 

Responsibilities

As a member of our client services team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations using our software. Not only will you be supporting our clients with your exceptional customer-service skills, but you’ll also be conducting web-based customer training; getting new customers up and running with our software; documenting easy to use solutions in our knowledge-base repository and writing how-to-guides for our software. Even though this is an entry-level position, it is not for the faint at heart when it comes to dedication, team work and collaboration.

Required Knowledge, Skills, and Abilities

  • Effective oral and written communication skills.
  • Previous experience teaching or training, including activities such as mentoring, tutoring and/or computer support.
  • Demonstrated and passionate interest in Democratic politics and ideals.  
  • Professional phone manner and undying patience.
  • Proven ability to self-motivate and demonstrated work ethic.
  • Critical thinking, logical problem solving ability, and a willingness to learn.
  • Proven ability to organize, prioritize and complete diverse projects; strong attention to detail and accuracy.
  • Some familiarity with MS Access, MS SQL Server, writing SQL queries or HTML a bonus.
  • Previous experience using NGPVAN MyNGP or Votebuilder in a campaign setting. 
  • Fundraising, Digital or Compliance experience on a campaign or with a non-profit.  

To Apply

Please send your resume and cover letter to jobs@ngpvan.com with the words "Client Services Specialist" in the subject line.

About NGP VAN:

NGP VAN is a technology company whose team members do exciting and meaningful work that has a significant impact on promoting civil rights, social justice, and environmental responsibility.

Employees enjoy an unusually generous set of benefits, including 12 weeks paid parental leave, profit sharing, 100% premium-paid health/dental, and an ongoing education allowance.  NGP VAN is one of only a handful of companies to be recognized as one of the fastest growing companies in America by Inc. Magazine for 10 years.

Last year we were named one of the Coolest Companies of 2016 by DC Inno. We've also been named one of the top 50 fastest growing companies in the DC area by the Washington Business Journal and SmartCEO. The Wall Street Journal wrote “NGP VAN is something of a secret weapon for the Democratic Party and the labor unions and progressive groups that use it.” We have also won the AAPC award for Best Use of New Technology, and the Campaigns & Elections Award for Most Innovative Product.

Join our team and work alongside about 200 smart, passionate, and innovative co-workers, many of whom are industry recognized as experts in their fields.

NGP VAN believes a diverse, inclusive staff makes us a stronger company and better partner for our clients. We’re committed to hiring people of all races, ethnicities, ages, sex, genders, sexual orientation or gender identities, marital status, religions, and disabilities.  Women, people of color, LGBTQ individuals, and members of other minority or marginalized groups are encouraged to apply.

 

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