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Client Services Specialist for NGP

Are you passionate about helping Democrats and progressives succeed? Do you have a good understanding of compliance, fundraising, and using digital tools to support campaigns?  Do you have a knack for helping people solve problems?

If so, we’d love to talk to you about joining the NGP VAN team. 

As a member of our client services team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations using our tools.

Not only will you be supporting our Democrats and progressives with your exceptional customer-service skills, but you’ll also be conducting web-based training; getting new customers up and running with our tools; documenting easy-to-use solutions in our help docs.  Our staff aren’t just people who do support or training, they are expert practitioners who make our clients able to do their social missions. 

Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do. 

What You’re Good At

  • You have a demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology, and are willing to work with lots of different orgs who need our help.
  • You have experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits.
  • You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn.
  • You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic.
  • You’re detail-oriented, great at following up and don’t let things slip through the cracks.

Bonus Points

  • You have used NGPVAN, MyNGP, EveryAction, VAN and Votebuilder (or their competitors) as part of your day-to-day responsibilities.
  • Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support.
  • Experience in customer relations or an equivalent field, though not required, is valued;
  • You have a network of friends in the campaign or nonprofit technology world.
  • Familiarity with HTML/CSS, MS Access, MS SQL Server, and/or writing SQL queries a bonus.

About Us

NGP VAN is a technology company whose team members do meaningful work that has a significant impact on promoting civil rights, social justice, and environmental responsibility. 

Employees enjoy an unusually generous set of benefits, including 12 weeks paid parental leave, profit sharing, 100% premium-paid health/dental, and an ongoing education allowance.  NGP VAN is one of only a handful of companies to be recognized as one of the fastest growing companies in America by Inc. Magazine for nine years in a row. 

Last year we were named one of the Coolest Companies by DC Inno. We've also been named one of the top 50 fastest growing companies in the DC area by the Washington Business Journal and SmartCEO. The Wall Street Journal wrote, “NGP VAN is something of a secret weapon for the Democratic Party and the labor unions and progressive groups that use it.” We have also won the AAPC award for Best Use of New Technology, and the Campaigns & Elections Award for Most Innovative Product.

Join our team and work alongside about 200 smart, passionate, and innovative co-workers, many of whom are industry recognized as experts in their fields.

To Apply

Submit your application via our online form.  Links to all our open positions are posted at https://www.ngpvan/careers.

NGP VAN believes a diverse, inclusive staff makes us a stronger company and better partner for our clients. We’re committed to hiring people of all races, ethnicities, ages, sex, genders, sexual orientation or gender identities, marital status, religions, and disabilities. Women, people of color, LGBTQ individuals, and members of other minority or marginalized groups are encouraged to apply.

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