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Support Associate, Mobilize

Mobilize is the volunteer recruitment and events management platform that connects mission-driven organizations and their supporters. 

The Mobilize platform has helped 3,000 advocacy organizations, nonprofits, unions, and political campaigns like Planned Parenthood Action Fund, the Human Rights Campaign, AARP, and the Biden/Harris campaign sign up more than 4 million supporters for over 15 million actions.

As a company we are committed to building a workplace that reflects the diversity of volunteers and organizations that we exist to serve. We especially encourage women, people who identify as LGBTQ, people of color, and others who are underrepresented in the technology and nonprofit industries to apply.

What you’ll do:

  • Provide timely response to inbound support requests with positivity and user empathy.
  • Triage, escalate and resolve client issues through collaboration with sales, product, and/or engineering teams.
  • Ensure the team meets responsiveness SLAs to give clients a great customer experience.
  • Assist the team in the creation of accounts to onboard new clients and expand our network of supporters.
  • Help update technical documentation as needed to allow clients to find the information they need quickly.

Qualifications:

  • At least 2 years of professional experience in a customer support function.
  • Excellent writing and communication skills.
  • Experience working with cross-functional stakeholders to resolve customer pain points. 
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to both a technical and non-technical audience.
  • Strong analytical, planning, organizational, and research skills.
  • Excellent attention to detail.

Preferred Qualifications:

  • Use of customer support tools (e.g. Intercom or Zendesk).
  • Experience with VAN, Everyaction, ActionKit, ActionNetwork, Salsa, and/or Blue State Digital.
  • A passion for empowering ordinary people for progressive causes. We’re a mission-driven company, and everything we do is guided by impact. At the end of the day, we’re here to help progressive organizations and campaigns to organize and win.

About Us:

Employees enjoy an unusually generous set of benefits, including 5 weeks of paid time off, 12 weeks of paid parental leave, 100% premium-paid health/dental/vision, employer retirement contributions, and an ongoing education allowance.  Join our team and work alongside 350 smart, passionate, and innovative co-workers, many of whom are industry-recognized as experts in their fields.  

EveryAction believes a diverse, inclusive staff makes us a stronger company and better partner for our clients. Women, people of color, LGBTQ individuals, and members of other minority or marginalized groups are encouraged to apply. We’re committed to hiring people on the basis of qualifications, merit and business need, and EveryAction is proud to be an equal opportunity employer.   
 

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