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Product Writer (Contract)

Duration 3-6 months

NGP VAN is looking for an experienced Product Writer Consultant to develop thoughtful and effective “how-to” guides primarily for users of its suite of Organizing tools (VAN, MiniVAN, etc.). 

The Product Writer Consultant’s responsibilities include completing assigned tasks with minimal supervision. This is a temporary contract for a 1099 independent contractor that we anticipate to last 3-6 months at a rate of 40 hours per week.

Responsibilities and Deliverables

This person will:

  • Write and edit SaaS help documentation and product training materials based on established guidelines and expectations.
  • Familiarize themselves with NGP VAN’s voice and tone to ensure content consistency
  • Collaborate across departments and with subject matter experts to review content and resolve conflicting comments and edits.
  • Conduct screen capture and create simple accompanying graphics.
  • Publish to and format content in Help Center.
  • Communicate assignment related issues with the client as they arise.

Qualifications

  • At least 3 years of experience as a product writer or similar
  • Demonstrated ability to write content about complex SaaS products that is well-organized, accessible, and understandable by end-users, key stakeholders, and partners
  • Strong analytical, planning, organizational, and research skills
  • Excellent attention to detail 
  • Basic graphic design skills to modify screen captures
  • Access to image editing software such as Adobe Photoshop
  • Portfolio of relevant deliverable samples
  • Bachelor's degree in English, Technical Writing, Communications, or similar discipline

Preferred Qualifications

  • Experience using VAN databases (e.g., VoteBuilder, SmartVAN, etc.)
  • Some proficiency in HTML/CSS
  • Working knowledge of Salesforce Communities or other online help center technologies
  • Experience working with Confluence, JIRA, Trello, and Slack
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